Attendance status looks wrong
Open the day in My Attendance or Employee Attendance Detail and compare the Punch timings, Total Worked and Day Type with what you expected.
Absent, but the employee worked
| Cause | Fix |
|---|---|
| No punches were received for the day. | Raise a swipe regularization with the actual times. |
| Punches were outside the shift's punch window, for example a very early in-punch. | Check the shift's punch cut-offs, or regularize. |
| Worked time was below the half-day hours. With Shift timings, only time inside the shift counts. | Check the attendance group's hours and calculation type. |
| The employee was on duty or working from home without a request. | Raise an on-duty or WFH request. |
| The wrong shift was used. | Check the employee's base shift, roster and shift changes for the date. |
Half day instead of Present
Worked time was between the half-day and full-day hours. Break time is subtracted if the group excludes breaks. Check punches, and regularize if a punch is wrong.
Single punch
Only one punch was found. Raise a swipe regularization with the missing punch.
Pending or NA
- Pending: no punches yet and the shift hasn't ended. It changes once the shift ends plus grace.
- NA: the day hasn't been processed. Check the employee has an attendance group, base shift, week off and holiday calendar, then reprocess the date.
Shows a working day on a holiday or week off, or the reverse
| Cause | Fix |
|---|---|
| The employee's holiday calendar or week off is wrong. | Correct it in their additional details or attendance group, then reprocess. |
| The holiday is restricted or optional (RH/OH). | Those are working days unless taken as leave. |
| An exceptional date applies. | Check Exceptional dates. |
| A roster or shift change set the day. | Check the employee's roster and shift changes. |
Approved request or leave isn't showing
Approved requests and leave reprocess the day automatically within a few minutes. If it still hasn't changed, reprocess the date. If attendance is locked for payroll, it updates after the run is published.
Still not right?
Contact support with the employee code, date and the trace ID from any error message.