An employee is missing from a run or failed to process

Symptom

An employee you expected to be paid isn't listed in the payroll run, or is listed with the status Failed.

The employee isn't in the run

Cause	Fix
No approved salary on this policy during the period.	Approve their compensation revision. See Set an employee's salary. Then reprocess the run.
Their salary is still waiting for approval.	Ask the approver to approve it, then reprocess.
They are in a different pay group from the run's.	Check their pay group in their payroll settings or on the Pay groups tab, or run their pay group.
They are already in another active regular run for the same period.	Check the other runs for the period. An employee is paid in only one regular run per period.
They weren't active during the period.	Check their joining and leaving dates.
They joined after the joiner cut-off. They are listed as Excluded with the flag Joined after cut-off.	Leave them excluded to pay them in the next period's run, or select Include again and reprocess to pay them now.

The employee failed to process

Open the employee in the run to see the reason. The most common one:

Cause	Fix
Days in the period have no attendance record, and Processing rules are set to block processing in that case. The failure lists the dates.	Process attendance for those dates, then reprocess. Or change the processing rule to treat such days as loss of pay or as paid.

For any other reason, correct the setup or employee details it names, then reprocess.

After fixing, select the employee and choose Reprocess. If you can't fix it before the pay date, Exclude the employee and pay them in a later run.

Still not working?

Contact support with the run, the employee code and the trace ID shown in the error message.