Leave isn't credited
Symptom
An employee's Leave balance doesn't show the credit you expected, or Leave credit history has no entry for the period.
First check the timing
Credit runs once a day. A period is credited on its first day if Beginning is ticked on the Credit tab, otherwise on its last day. If the period hasn't reached that day yet, nothing is wrong.
Causes and fixes
| Message or cause | Fix |
|---|---|
| No leave credit configuration found for leave group '…' and leave type '…'. | Save the Credit tab for this type in the group. See Leave credit rules. |
| Auto-credit is skipped for leave type '…'. | Skip auto-credit is on. Turn it off, or credit with a leave adjust request. |
| Leave type '…' is request-based, so auto-credit is skipped … | Credit based on request is on. Credit with a leave adjust request. |
| Leave type '…' is not active. | Activate the leave type, and check it's still mapped to the group. |
| Employee … is not assigned to leave group '…'. | Check the employee's leave group in their record. |
| Employee … is inactive. | Activate the employee. |
| Leave type '…' is not applicable for employee … (gender: …). | The mapping excludes the employee's gender. Check Gender applicable in the mapping. |
| Employee … had not joined yet in credit period …. | The employee joined after the period ended. Credit starts from the next period. |
| Leave is already auto-credited for employee … in this period. | The period was already credited. Check Leave credit history. |
| Credit is configured to be applied at the end of this period. | Wait for the last day of the period, or tick Beginning. |
| No credit detail found for period …. | Enter a Credit value for every period on the Credit tab. |
| Workday-based credit is only applicable at the end of the period. | Untick Beginning when credit is based on working days. |
| Yearly workday-based credit is deferred to the year-end process. | Yearly credit based on working or paid days is given in the year-end process. Use Monthly, Quarterly or Half-yearly frequency for regular credit. |
| No active compensation revision was found for employee … | Credit based on paid days needs an approved salary for the period. |
| Calculated credit value is zero or negative. | The employee had no qualifying days, or the new joinee rule gave zero. Check the attendance statuses and conversion factor. |
Still not working?
Contact support with the employee code, leave type, period and the message from Leave credit history.