Email provider and email logs
Use your own mail server
By default, emails go out through HCM Cafe's mail server. To send from your own domain:
- Go to Notifications → Providers and select Add Provider.
- Fill in:
| Field | What to enter |
|---|---|
| Provider | The provider type, such as SMTP. |
| From Email / From Name | The sender, for example hr@yourcompany.com and HR Team. |
| Reply-To Email | Where replies go. |
| SMTP Server (Host), Port, SMTP Username | From your email or IT provider (Gmail, Outlook, Zoho and others). The username is usually the From Email. |
| Password / API Key | Encrypted when saved and never shown again. Leave blank to keep the current one. |
| Use a secure connection (SSL/TLS) | Usually on. |
| Advanced Settings (JSON) | For AWS SES or SendGrid, the values that provider needs. |
| Active | Use this provider. |
Leave the SMTP fields blank to use the platform's default mail server.
Email logs
Notifications → Email logs lists every email with its Subject, To, Delivery status and Created time. Open one to see the Recipients, each Delivery Attempt with its Status and Error, the Provider used and the Rendered Body exactly as sent.
Use it when someone says they didn't get an email: check the address and whether delivery failed.
Audit
Notifications → Audit records every change to templates, definitions, data tags and providers, with the User, Action and time.